Refund policy
Our Commitment Your pet's happiness is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns We accept return requests within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging.
To initiate a return, email us at [your support email] with your order number and reason for return. We'll respond within 1–2 business days with next steps.
Non-Returnable Items The following items cannot be returned:
- Items that have been used or opened (for hygiene reasons)
- Items damaged due to misuse or neglect
- Sale or clearance items
Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us at [your support email].